HR

Job Profile: Datacenter Operations

Experience on AD, Network Devices, Windows/UNIX Servers, & Backup.

Hands-on work experience with the following:

o    Any alert monitoring tool eg: Netcool, BMC Patrol, NNM etc.

o    Incident lifecycle process.

o    Any ITSM tool eg: Remedy, Peregrine etc.

o    Batch job scheduling.

o    Start/stop backup jobs.

o    Backup monitoring tools like Networker.
·         Real time acknowledgement and ownership of IT infrastructure alerts.
·         Quickly address the critical alerts and follow up with respective teams till the resolution.
·         Work as a central point of contact for all technical support teams and provide up-to-date information for on-going incidents/alerts.
·         Ready to work in Night Shifts (24x7x 365 model)
·         Good communication skills

Job Profile: Technical Helpdesk

Technical Support to Company’s business clients. Responsible to provide 100 % voice support to the clients and provide online technical resolution. Incumbent should open for 24X7 operations.

Skill Requirements:-

  • Basic technical knowledge of PCs
  • Basic Knowledge of MS Outlook troubleshooting, Internet and Networking
  • Basic technical knowledge of Operating systems like Windows XP
  • Good verbal and written communication skills.

Job Exit Format

In case of HR person following checklist can be made

Section One: Job Handover Format

For this you can prepare checklist in regard to his KRAs and see if the same has been handed over well to the replacement

a) Recruitment:                                                                 Yes            No

Existing database

Passwords of Job Portals

Password of Official career ID

Contact details & agreement with consultants

b) Payroll

Previous Payroll Sheets & attendance records

c)Employee database

 

And so on…

 

Signature of Employee resigning                   Signature of Employee taking Handover      Signature of Manager

 

Section Two: Asset Handover format

In this you can make details of all the assets that you issue to Employees. It can be a general form for all departments

 

                   Signature of Person receiving assets

Yes             No             N A

a)Laptop

b)Mobile & Charger

c) Official SIM

d)Identity Card

e) Visiting Cards

and so on….

 

Signature of Employee resigning                   Signature of Employee taking Handover      Signature of Manager

The Grass isn’t always Greener on the other side!!

The below article, written by Mr. Gopalakrishnan, is really interesting! (more…)

Format: Warning Letter Absence without Information

Date: xxx

Mr. xxx
Designation

Sub. – Explanation Required

Mr. xxx

It has been observed that you have proceeded on leave (from xxx to xxx) without prior permission of the concerned authorities, resulting in willful insubordination and gross negligence of duties, in your capacity as Designation.

Absenting yourself from duties without prior intimation is a misconduct for which you are making yourself liable for necessary action.

You are hereby warned to refrain from such activities; failure to do so shall invoke appropriate action.

You are further advised to submit a written explanation on your unauthorized leave as soon as you receive this letter or as soon as you resume duties.

Kindly treat this as very urgent.

For Company

Name

Designation

Format: Warning Letter for Poor Performance

Written Warning for Poor Work Performance

 

DATE: xxxx

 

 

To: ______________

 

 

Since the time of your oral warning last month, I have not seen sufficient improvement in any of the areas that were cited as needing improvement. Your work performance continues at an unsatisfactory level. Based on our discussion on ___________, the following is a summary of the problems that have been noted:

 

  1. __________________
  2. __________________
  3. __________________
  4. __________________

This letter is to notify you that, unless your work performance improves to an acceptable level immediately, further disciplinary action will follow. If you achieve an acceptable level of work performance, you are expected to maintain that level of performance on a continuous basis.

Consider this as your first and last warning. You are hereby given a notice up to ________ (date) to improve your performance. Your performance will be reviewed on _________ (notice date), and problems will be brought to your attention. In case problems still continues or are not rectified by that time, your One Month notice period (as per clause of your appointment letter), will be considered from the date of issuance of this letter.

 

For Company

 

Name

Designation

 

 

Employee’s Signature Acknowledges Receipt Only ______________________

 

Format: Termination Letter after Probation

Termination of Services

Dated: xxx

 

Name

Address

Employee ID

 

Dear xxx,

We have repeatedly asked you to put more effort and passion into your work. We made the decision to give you repeated chances at performing you duties to the required standards of the company, but your recent work has not been complete or accurate and therefore is useless.

The management has found that your performance has not been up to the required standard. You were given sufficient time to attain the standards required to perform your job. However, you failed to improve your performance.

With this type of performance, Company has decided to relieve you of your duties w.e.f______________. If you feel that this decision has been made without the knowledge of all pertinent information, please feel free to speak with me immediately. Any personal information that you provide will be reviewed as deemed necessary.

Please note that the nature of your services is sensitive and important that requires high standard of performance and non-performance is prejudicial to the interests of the organization.

You are requested to submit all the company belongings provided to you and you will be receiving the salary till ______________________

 

Again, we regret this act is compulsory.

I would like to wish you good luck in your future endeavors.

Respectfully,

 

Name

Designation

Format: Reference Checking Format

Date:

To,

…………………………………

…………………………………

…………………………………

…………………………………

 

Subject: Verification of Mr. /Ms…………………………

Dear Mr/Ms …………………..

We are sending herewith Prospective New Employee Verification Form of above mentioned person. Kindly revert us with duly sign of your good self as soon as possible.

Your exercise to furnish the require information will be highly praiseworthy.

Thanking you,

Yours Truly

For Company

 

 

(……………………..)

Reference Checking Format

Company Name/ Address /Phone Number: ______________________________________________________________________________________________________________________________________________________________________________________________________

Date of Employment:      From: ______________              to: ______________

Last Designation:            ______________                        Last take home Salary: ______________

Reporting Head Name & Designation

Reason for Leaving

Person & title of person providing Reference info:

 

Declaration

I do hereby declare that above said given information is best of belief in my knowledge.

 

 

Authorized Signatory

Name

Date

Format: Termination Letter Due to Absense

TERMINATION LETTER

 

Date xxxxx

Mr xxxxx

S/O Me.xxxxx,

Address,

Contact No.

Mr. Jxxxxx
This is in continuation to our talks for past two months, for your continued absence, without any intimation, in which you were asked to report back at the earliest. We note with regret that you have neither resumed your duties nor have you explained the reason for your continued, willful and unauthorized absence.

As per the terms of your appointment letter, it is clearly indicated that absence for a continuous period without prior approval of your superior, (including overstay on leave/ training) would result in you losing your lien on the service and the same shall automatically come to an end without any notice or intimation.

You are hereby informed that you have lost your lien on your service as Designation and it is deemed that you have abandoned the employment of your own accord. The relationship between you and the Co. has ceased to exist with effect from Date.

You may collect your full & final settlement dues, if any, from the Accounts Department.

 

For Company

 

 

Name

Designation

Format: Salary Increment Letter

 Company Name

 

SALARY INCREMENT LETTER (PRIVATE & CONFIDENTIAL)

 

Ref:  /HRD/01                                                                                                                                                                                       Date

 

To,

Mr. xxxxxx

Designation

Dear xxxxxx,

We take this opportunity to congratulate you, and express our appreciation for your valuable contribution in achieving company objectives. We are confident that you will continue the good work in the same spirit of commitment and sincerity and grow with our organization.

Consequent to the review of your performance during the period from xxxxx to xxxxx, we take great pleasure in sharing with you your revised package for the current year, which will be Rs.xx/- Per Annum w.e.f xxxx.

 

Your next salary review will happen after completion of 1 year from now.

 

Terms and Conditions:

Appraisal Amount:
The revised compensation package has been customized for you taking into consideration your performance, company policies and related factors.

Confidentiality:
Matter of your compensation is confidential information of the company. Any discussion or disclosure of your compensation with anybody other than your departmental head or HR will be considered as breach of agreement by you.
Your compensation package is unique to you and not for comparison with other employees of the company.

All the other terms and conditions remain unchanged as per your appointment letter.

 

We look forward to your valuable contributions and wish you all the very best for a rewarding year ahead.

Please sign the duplicate copy of this letter as a token of acceptance of the same.

 

 

With Best Wishes.

 

Yours Sincerely,

For Company                                                                                  Accepted

 

Name & Designation                                                                        Signature & Date